Full job details
Job Title: Remote Customer Service Representative
Company: MCI (Marlowe Companies Inc.)
Job Type:
Full-Time – Work From Home
Pay: Hourly + Bonuses
Benefits:
-
Paid Training
-
Paid Time Off & Holidays
-
Medical, Dental, Vision, and Life Insurance
-
Flexible Schedules
-
Company-provided Laptop
-
Daily Contests & Prizes
-
Casual Dress Code
-
Opportunities for Raises & Promotions
-
Retirement Plans
Key Responsibilities:
-
Listen to customers and resolve issues
-
Manage accounts using internal systems
-
Identify sales opportunities and upsell
-
Clearly explain products and services
-
Escalate issues when necessary
-
Ensure customer satisfaction in one call
Qualifications:
-
18+ years old
-
High school diploma or equivalent
-
Strong communication and organizational skills
-
Typing speed of at least 20 WPM
-
Basic knowledge of Microsoft Office & Windows OS
-
Dependable and punctual
-
Problem-solving and conflict-resolution skills
-
Customer-focused and team-oriented
-
Able to work in a fast-paced environment
Additional Requirements:
-
Complete an online application with screening questions and a pre-employment test
-
Must be authorized to work in your country
-
May require a background check and drug screening (varies by location)
About MCI:
MCI is a leading Business Process Outsourcing (BPO) company with 10,000+ employees worldwide. It provides customer support, sales, IT services, and more across multiple industries and locations, including the U.S., Canada, South Africa, and the Philippines.
