تفاصيل الوظيفة بالكامل
Quality Assurance Manager
About the job
Job Brief:
Responsible for planning, developing, and managing quality assurance programs, and initiatives including policies, procedures and automated processes as well as business process optimization. The job entails undertaking and managing audits and investigations on both Quality Management side and Quality of service aspects coupled with customer experience measures.Key Responsibilities:
Education:
Bachelor’s degree in industrial engineering, Mechanical Engineering & Information Technology.Level of Experience:
Advanced Experience in a related field.Technical Skills & Knowledge:
Essential:
Excellent command of computer skills (MS Office).
Deep working experience in telecommunication industry.
Customer centricity and focus.
Excellent knowledge of Quality management and reporting including SLA and compliance.
Excellent knowledge of automation and digital transformation including RPA and business process re-engineering.
Desirable:
Good knowledge of ETOM and process mapping based on ITIL
Good knowledge of RPA
Good knowledge of use cases development and adaptation
Certifications & Licensure:
Essential:
ISO 9001 Lead Auditor
ISO 45001 Lead Auditor
Certified Process Professional
Certified Project Management Professional
Certified Quality Manager
Desirable:
Lean Six Sigma – Green built
Tools & Systems:
Oracle
Project Plan
