عن هذه الوظيفة
Job Details:
PURPOSE:
Tyson APAC is recruiting for a Customer Service Assistant Manager to play a pivotal role in overseeing and enhancing our customer service operations. This position requires a dynamic individual with a strong background in customer support within a manufacturing environment, Export Sales, Marketing, Import-Export, and Logistic sectors.
The successful candidate will be responsible for managing the end-to-end Order to Cash (OTC) process, ensuring seamless communication with customers, and resolving issues efficiently. With a focus on data-driven decision-making and exceptional communication skills, the Customer Service Assistant Manager will contribute to maintaining high levels of customer satisfaction and fostering strong relationships with key stakeholders.
If you are a proactive, detail-oriented professional with a "can-do" attitude, we invite you to apply for this exciting opportunity to make a significant impact within Tyson APAC.
Responsibilities
- Manage and responsible in ensuring all Asia -Europe OTC (Order to Cash: Oversee order processing, including order entry, shipment tracking, and issue resolution to ensure timely and accurate deliveries) with customer master data to be issued with accuracy in the SAP system and deliver within time scale and bill payment with customers.
- Preparing and reviewing Sales Contract, Shipping documents, Order Confirmation, and Order Status report to customers, including reviewing sight drafts, L/C’s, etc., then following the progress of orders and applicable revisions to ensure that shipment coincides with the product ordered and shipping dates.
- Handling customer complaint eg. shortages, delivery delays, and other concerns by working closely with export customers including Internal department – planning, finance, shipment, export, and warehouses to find resolutions and minimize escalations.
- Managing, responding to and supporting customers’ requirements with build strong relationships with existing and potential customers. Understand their service needs, address feedback promptly, and ensure high satisfaction and retention levels.
- Reporting and Analysis: Generate and analyze reports on customer satisfaction performance, key performance indicators (KPIs), and customer feedback to support data-driven decision-making.
- Performing other related, incidental, and similar duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in business administration, communication, supply chain management or related field.
- Solid knowledge and understanding of Sales, Customer Service, Import & Export, and business management.
- Minimum 4 years’ experience in customer support in a manufacturing environment, Export Sales, Marketing, Import Export, Logistic.
- Strong communication skills both written and verbal in English and Thai
- Outstanding communication and interpersonal skills, with the ability to build positive relationships with various stakeholders.
- Analytical thinking and data-driven decision-making, customer centric with a proactive, positive, and “can-do” attitude
- Proven organizational, project management skills, and effective problem resolution skills with an attention to detail.
- Proficiency in MS office (especially in Excel), SAP S/4 HANA.
Relocation Assistance Eligible:
No
Work Shift:
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.